Customer service (US)
1-800-742-5877US · Mon–Fri 7am–11pm ET; Sat 8am–8pm ET

Check the department and calling region before making contact. The company handles your enquiry directly.
An independent reference. Birch Waypoint is not UPS’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
Before contacting UPS, decide which part of the purchase or service needs attention. Record the last delivery event and its date before contacting the carrier. No response speed is inferred from the presence of a phone or website link.
US · Mon–Fri 7am–11pm ET; Sat 8am–8pm ET
Keep private account information for the company’s secure channel.
Record the last delivery event and its date before contacting the carrier.
Use the carrier identified by the tracking record, rather than the shop name alone.
For damage, retain the parcel and contents until the relevant business provides instructions.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction